Residences Data Network

Service Web Link: http://www.csu.edu.au/division/dit/services/service-catalogue/resnet/

Description: We provide network (data) services for students in residences

Details: Students in residence have access to the CSU network and to the Internet. They can connect their own computer and a csu voip phone.

Service Availability: 24 Hours a Day - 7 Days a Week

Support Availability: 8am to 6pm - Business Days + Oncall

Service Inquiry Via: Service Desk

Charge for Service: Part of a $110 pa package

Service Status: Current

Service Includes: Service to the network point

Service does not Include: No support for connected equipment (eg., student computers or other network equipment)

CSU Owner of Service: Student services (residences)

Service Supplied to: Undergraduates, Postgraduates,

Service Grades: None - all points standard

Resolution Timeframe: 1 day for critical incidents, 1 week for minor inc

Feedback: Service Desk

Training: No, through student services