Staff Printing

Service Web Link: http://www.csu.edu.au/division/dit/compshop/printers/mfprinters.htm

Description: Printing services for staff

Details: We support printers that are shared amongst many staff. Typically these printers are larger multi-functional printer/photocopier/fax/scanner combination units that are approved printers for CSU.

Service Availability: 24 Hours a Day - 7 Days a Week

Support Availability: 8am to 6pm - Business Days

Service Inquiry Via: Service Desk

Charge for Service: nil

Service Documentation: web

Service Status: Current

Service Includes: Only a selected list of 'approved' printers are supported. Support is limited to the printing and scan to email functions of the printer

Service does not Include: Non approved printers are not supported however we can provide advice on problems. Functions such as fax, photocopy, etc are not supported but provided through the external support vendor. Installation of printer and setup of drivers etc are the responsibility of the supplier.

CSU Owner of Service: All CSU

Service Supplied to: Academic Staff, Administrative Staff, Research Staff,

Service Grades: None

Resolution Timeframe: 3 working days (but depends on vendor)

Feedback: Service Desk

Training: Not through DIT however product vendors can provide training at acost