Data Network Services

Service Web Link: http://www.csu.edu.au/division/dit/services/charge.html

Description: DIT provides a data network service providing connectivity from the user's data network socket to the CSU intranet and to the internet

Details: An extensive wired data network is provided allowing staff and students to connect to various networked technologies within and external to CSU allowing network computers and related technologies to communicate.

Service Availability: 24 Hours a Day - 7 Days a Week

Support Availability: 8am to 6pm - Business Days + Oncall

Service Inquiry Via: Service Desk

Charge for Service: Fixed

Service Documentation: online web site

Service Status: Current

Service Includes: provision, support, maintenance, upgrade, monitoring of the ethernet data network services from the fixed data socket through to the internet. Connection to the internet.

Service does not Include: Networking prior to the socket (eg., not responsible for support of devices connected - however this may be another service catalogue item). Non-ethernet compliant devices, no control for data networking once it leaves CSU intranet.

CSU Owner of Service: All

Service Supplied to: Academic Staff, Administrative Staff, Research Staff, Undergraduates, Postgraduates, Prospective Students, Associated Bodies,

Service Grades: Related to specific data packet types

Resolution Timeframe: Four Hours (for critical incidents)

Feedback: Service Desk

Training: NA