Hosting Administration Applications (Tier 2)

Description: Provision of hosting, support and maintenance for a range of administrative applications.

Details: DIT is responsible for providing application delivery and infrastructure support for a wide range of non-critical, but important, administrative applications. These extend across all divisions, offices and faculties of the university and include, but are not limited to, Trim, CASIMS, SOMS, DEST and Chess.

Service Availability: 24 Hours a Day - 7 Days a Week

Support Availability: 8am to 6pm - Business Days

Service Inquiry Via: Service Desk

Charge for Service: By Agreement

Service Documentation: online

Service Status: Current

Service Includes: Installation, maintenance, support, backup, troubleshooting, communications

CSU Owner of Service: Varies on application

Service Supplied to: Academic Staff, Administrative Staff, Research Staff, Undergraduates, Postgraduates, Prospective Students, Alumni, Associated Bodies,

Service Grades: none

Resolution Timeframe: Varies on application and SLA (min of 2 days)

Feedback: Service Desk

Training: Training only provided by applications systems officers- varies on application