Software Installer Rights

Service Web Link: http://isww01.csumain.csu.edu.au/installer/installer.aspx

Description: DIT allow academic staff to install non-standard software or hardware on their computers under certain conditions.

Details: Academic staff (and some support staff) are able to install non-standard software or hardware on their computers by using Installer Rights. Installer Rights is a 'permission' that allows staff the necessary permissions to modify their system Access and is available via the completion of an online web form. Academic staff have access to this online form by default. Administrative staff that require Installer Rights need to contact the Service Desk during business hours.

Service Availability: 24 Hours a Day - 7 Days a Week

Support Availability: 8am to 6pm - Business Days

Service Inquiry Via: Online Form

Charge for Service: None

Service Status: Current

Service Includes: The computer is permitted to install the software or hardware but this is fully the responsibility of the staff member

Service does not Include: Assistance to install, support for associated problems related to the install, training in the use of the application. Any catastrophic problem will require DIT only to re-install the Standard Operating Environment (SOE) and return the computer to it's original 'pre' delivered configuration.

CSU Owner of Service: Requesting User

Service Supplied to: Academic Staff, Administrative Staff, Research Staff, Alumni,

Service Grades: none

Resolution Timeframe: Next Business Day

Feedback: Service Desk

Training: None