Computer Labs

Service Web Link: http://www.csu.edu.au/division/dit/services/service-catalogue/computer-labs/

Description: Support to staff and students when they use the computer labs as well and maintaining and upgrading all aspects of the computer labs.

Details: We provide (install, maintain, upgrade) computer labs on all major campuses as well as assist staff and students in their use. The computers provided incorporate operating system and software to support learning and teaching.

Service Availability: Student Lab Hours

Support Availability: Service Desk Hours

Service Inquiry Via: Service Desk

Service Documentation: website (DSINFO) and TSS resource server

Service Status: Current

Service Includes: support for all DIT computers in labs and their OS and software

Service does not Include: computers not in DIT labs. We don't provide support in the use of applications eg., word, excel etc. - However online training is available.

CSU Owner of Service: CSM

Service Supplied to: Academic Staff, Undergraduates, Postgraduates, Prospective Students,

Service Grades: no

Resolution Timeframe: Next Business Day

Feedback: Service Desk

Training: Orientation week presentations only.