Video Conferencing in Non-Specialist Teaching Rooms
Description: Provision of video conferencing services in non-specialist teaching rooms used to connect to other CSU and external video conference facilities
Details: We maintain and provide support the the video conferencing technology used in teaching spaces that are no specifically allocated for specialisty teaching, ie., in general timetabled classrooms, to allow video conference classes to be transmitted and received between CSU equipped facilities.
Service Availability: 24 Hours a Day - 7 Days a Week
Support Availability: 8am to 5pm - Business Days
Service Inquiry Via: Service Desk
Charge for Service: None (possible external)
Service Status: Current
Service Includes: Support for CSU owned facilities in teaching rooms. We support the technology ensuring it is operational and maintained and if necessary upgraded to a univeristy wide consistent standard. We provide traning on how to operate the equipment We will remotely monitor the operation of these systems and aim to provide emergency support within 10 minutes We will attend up toe 3 teaching sessions (per individual academic) at the beginning of the session to assist the lecturer and students after which on-site support will only be in emergency situations.
Service does not Include: We do not provide teaching support for the lecturer or provide guidance on best teaching techniques (CELT responsibility) We can configure the systems to automatically initiate the call but do not provide on-site support for the start of each lesson. Any ongoing support at the 'far' end is the responsibility of the relevant School or faculty. We do not support or supply additional equipment for specialist classes. This support does not extend to Video conferencing equipment in specialist teaching spaces (eg., Vet science and Dentistry) - such support must be negotiated via a separate agreement (SLA)
CSU Owner of Service: all csu
Service Supplied to: Academic Staff, Administrative Staff, Research Staff, Undergraduates, Postgraduates, Associated Bodies, General Public
Service Grades: no
Resolution Timeframe: Four Hours
Feedback: Service Desk
Training: provided by IT trainers on request