Audio Visual Services - General Teaching Spaces

Description: DIT provides Audio visual services in timetabled teaching spaces that are not part of a specialist facility. DIT will also provide some AV support on-request.

Details: We provide, maintain and support AV equipment in all timetabled teaching spaces that are not part of a specialist facility. We have a limited stock of AV equipment (eg., data projectors) that are available for customers to collect and return on request.

Service Availability: 24 Hours a Day - 7 Days a Week

Support Availability: 8am to 5pm - Business Days

Service Inquiry Via: Service Desk

Charge for Service: None (some exceptions)

Service Documentation: web

Service Status: Current

Service Includes: The support (maintenance, repair) of AV equipment in teaching spaces, the provision of training for academic staff in it's use. An AV store located on main campuses is provided for staff to collect and return equipment.

Service does not Include: Delivery of AV equipment (except with prior approval), provision of AV services for administrative staff (except with prior approval) Setup of 'one off' presentations and demonstrations is generally not provided except with advance approval (10 working days) by Director - Customer Services or Executive Director.

CSU Owner of Service: DIT

Service Supplied to: Academic Staff, Administrative Staff, Research Staff, Associated Bodies,

Service Grades: N/A

Resolution Timeframe: Varies depending on fault

Feedback: Service Desk

Training: Yes. Staff can request one on one training or group training sessions be provided.