Mobile Phones Services

Description: DIT manages the provision, maintenance, support and billing for mobile phones

Details: CSU permits staff to use CSU owned mobile phones. The provision of this service is supported through DIT and includes recommendations, purchase, bill payment, upgrades.

Service Availability: 24 Hours a Day - 7 Days a Week

Support Availability: Service Desk Hours

Service Inquiry Via: Service Desk

Charge for Service: Fixed

Service Documentation: dit website

Service Status: Current

Service Includes: Sale and support of mobile phone. Only 'approved' mobile phones are provided. Only selected mobile services are provided and supported. DIT manages the billing

Service does not Include: WAP, some multi-media services, non-csu owned phones (eg., staff cannot obtain support for their personal phones)

CSU Owner of Service: none

Service Supplied to: Academic Staff, Administrative Staff, Research Staff,

Service Grades: none

Resolution Timeframe: One Week - but depends on fault

Feedback: Service Desk

Training: none