Blackberry Services

Description: DIT supports the purchase, support and use of 'blackberry' PDA's

Details: DIT supports staff who have a CSU owned blackberry. The support include the initial purchase and ongoing maintenance of the unit including some limited training

Service Availability: 24 Hours a Day - 7 Days a Week

Support Availability: 8am to 6pm - Business Days

Service Inquiry Via: Service Desk

Charge for Service: Initial cost of unit and

Service Documentation: unknown

Service Status: Current

Service Includes: Initial purchase, setup and ongoing maintenance. Provision and ongoing operation of the backoffice blackberry server.

Service does not Include: Non CSU owned units, other brands of PDA's,

CSU Owner of Service: user of blackberry

Service Supplied to: Academic Staff, Administrative Staff, Research Staff,

Service Grades: none

Resolution Timeframe: 5 days (depends on nature of problem) repairs are

Feedback: Service Desk

Training: very limited. However some training provided on request.