Remote Access for Mobile Users

Service Web Link: http://www.csu.edu.au/division/dit/compshop/phones/index.htm

Description: Providing network connectivity for mobile users.

Details: Various services are provided for mobile users to allow them to connect to the internet and to CSU online services.

Service Availability: 24 Hours a Day - 7 Days a Week

Support Availability: Service Desk Hours

Service Inquiry Via: Service Desk

Charge for Service: ipass charges are billed

Service Documentation: DIT Website

Service Status: Current

Service Includes: Access to eduroam, iPass, NextG USB Wireless Modem and vpn.

Service does not Include: dial up modems no longer provided. VPN only available to approved staff.

CSU Owner of Service: DIT

Service Supplied to: Academic Staff, Administrative Staff, Research Staff, Undergraduates, Postgraduates, Prospective Students,

Service Grades: no

Resolution Timeframe: support business hours

Feedback: Service Desk

Training: Limited, some support through service desk.