Alesco - Human Resources

Description: We support the software and underlying operating systems and hardware that provide the major Human Resources management application for the University.

Details: Alesco is the commercial software application that provides Human Resources computing services to the University. DIT provide support to maintain the application on University infrastructure. DIT also works with the Business Owner to assist with changes, upgrades and major releases.

Service Availability: 24 Hours a Day - 7 Days a Week

Support Availability: 8am to 6pm - Business Days + Oncall

Service Inquiry Via: Service Desk

Charge for Service: By Agreement

Service Status: Current

CSU Owner of Service: Human Resources

Service Supplied to: Academic Staff, Administrative Staff, Research Staff,

Resolution Timeframe: Four Hours

Feedback: Service desk