Audio Visual Services - Specialist Teaching Spaces

Description: DIT is able to provide AV services to specialist teaching spaces as part of a Service Level Agreement or MOU between DIT and the relevant business unit.

Details: As a general rule, DIT AV support extends only to the operation of AV equipment in generalist teaching spaces, however by agreement, this can be extended to more specialist areas.

Service Availability: As per Agreement

Support Availability: As per Individual Agreement

Service Inquiry Via: Service Desk

Charge for Service: By Agreement

Service Status: Current

Service Includes: As documented in the SLA

Service does not Include: all other services not provide in the SLA

CSU Owner of Service: relevant person on business unit

Service Supplied to: Academic Staff, Administrative Staff, Research Staff,

Service Grades: as per sla

Resolution Timeframe: Two Working Days

Feedback: Service Desk

Training: as per sla