Service Level Agreements (SLA)

Service Web Link: S:\Common\Special Projects\DIT SLA

Description: DIT offers Service Level Agreements (SLA) for clients where applicable

Details: In situations where the current DIT service catalogue is insufficient for the needs of a particular business unit, DIT can create a SLA between the two partiies with conditions mutually acceptable to both.

Service Availability: As per Agreement

Support Availability: As per Individual Agreement

Service Inquiry Via: Service Desk

Charge for Service: By Agreement

Service Status: Current

Service Includes: As per the SLA

Service does not Include: As per the SLA

CSU Owner of Service: AS per SLA

Service Supplied to: Academic Staff, Administrative Staff, Research Staff,

Service Grades: As per the SLA

Feedback: Service Desk

Training: As per the SLA