File Storage for CSU Data

Description: Provision of P and S drives for Staff

Details: Central file services are provided in the form of a P (private) and S (shared) drive that all staff can use. The S drive is logically configured to represent the physical staff hierarchy of the organisation to allow staff in the same school, faculty, and division to share data.

Service Availability: 24 Hours a Day - 7 Days a Week

Support Availability: Service Desk Hours

Service Inquiry Via: Service Desk

Charge for Service: No Charge

Service Documentation: online web site

Service Status: Current

Service Includes: Full support of the file services for staff only (including PHD student)

Service does not Include: Personal data is not supported, support for data stored on personal computers is limited to data stored in specific directories and is supported as 'best effort'

CSU Owner of Service: All Staff

Service Supplied to: Academic Staff, Administrative Staff, Research Staff,

Resolution Timeframe: Four Hours

Feedback: Service Desk

Training: Yes, through IT Trainers