Residences Telephone system

Service Web Link: http://www.csu.edu.au/division/dit/services/service-catalogue/resnet/

Description: Provision of a telephone service for all students in residence

Details: A internet based telephone service is provided for all students in residence. Students are charged for it's use.

Service Availability: 24 Hours a Day - 7 Days a Week

Support Availability: 8am to 6pm - Business Days + Oncall

Service Inquiry Via: Service Desk

Charge for Service: $100pa part of accommodat

Service Status: Current

Service Includes: Provision of the service, billing

Service does not Include: Tier 1 support (provided by residences), support for student mobile phones, support for non-csu voip phones and pc soft phones

CSU Owner of Service: student services (residences)

Service Supplied to: Undergraduates, Postgraduates,

Service Grades: None

Resolution Timeframe: 1 day for urgent, greater for non-critical faults

Feedback: Service Desk

Training: No - through student services